We look after it so July looks after itself
A monthly care plan for the Glanmor site and app, from early-bird tickets to the last set on Sunday night.
Prepared by
Rhian Pryce, Halfspace
Starts
1 March 2027
Recommended
Care Plus, 3,960 GBP a month
Why a care plan, not another rebuild
Glanmor doubles to 30,000 people this July. The site and app you have are good. They were just never meant to be left alone for a year.
Your previous agency built them well and then moved on, so nobody owns the patches, the ticket integration or the night before the line-up drops. That is the gap we'd fill.
We'd rather spend your money keeping a good product sharp than rebuilding it. If a rebuild ever becomes the honest answer, we'll say so and price it separately.
What the plan covers
Three things, looked after every month by the same four people.
Rhian leads design and the relationship. Gethin leads engineering. Nia and Joe split front end and QA, so someone who knows the code is always reachable.
Site and app
Security patches, dependency updates and a Core Web Vitals check every Monday. The app stays on the current iOS and Android releases.
Tickets and cashless
The ticketing and cashless integrations monitored around every on-sale, with load tests before each release.
Festival weekend
Two engineers on call from Thursday to Monday, with a shared channel to your control room and a twenty-minute response.
Line-up drop page
The busiest twenty minutes of your year. We'd rebuild it as a static page served from the edge, so 40,000 people refreshing at 10:00 cost you nothing extra.
Set times and clash finder
Pick your acts and the app lays out your weekend, flags the clashes and works offline when the field signal goes.
Accessible site map
Step-free routes, quiet areas and accessible toilets on one map, tested with your access team and readable by screen readers.
How a month runs
The same rhythm every month, so your team always knows where a request is. Festival month runs differently, and the calendar below shows how.
Three plans, one recommendation
Monthly fees in GBP, plus VAT, on a 12-month term from 1 March 2027. Built from a blended day rate of 580. We recommend Care Plus for a festival at your size; pick another and the total updates.
Care
Keeps everything patched, fast and monitored.
Care
Keeps everything patched, fast and monitored.
Three days of design and engineering
Hosting, monitoring and uptime alerts
Monthly performance report
Care Plus
Recommended. Room to improve the app, plus festival cover.
Care Plus
Recommended. Room to improve the app, plus festival cover.
Five and a half days of design and engineering
Hosting, monitoring and uptime alerts
Festival weekend on call, two engineers
Season
For a year with a big new feature in it.
Season
For a year with a big new feature in it.
Eight days of design and engineering
Hosting, monitoring and uptime alerts
Festival weekend on call, three engineers
Load testing before every on-sale
The Glanmor year
Planned around your on-sales and the July weekend. Code freezes ten days before gates open, and nothing ships in that window except fixes.
The small print, in plain words
What we'd want to know if we were in your seat.
What happens to days we don't use
They carry over to the next month once, then lapse. Festival month usually eats the spare, which is why we suggest saving a few in May and June.
What counts as out of scope
New products, a full redesign or a second app. We'd estimate those separately and in writing, and never quietly take them out of your monthly days.
Out-of-hours cover outside festival weekend
Outages are covered around the clock with a one-hour response. Everything else is handled in working hours, Monday to Friday, 09:00 to 17:30.
Third-party costs
Hosting is included. App store fees, ticketing platform fees and the cashless provider stay on your accounts, at your cost, with no margin from us.
Notice and the twelve-month term
Twelve months from 1 March 2027, then rolling with 60 days' notice either way. You can move between plans at any month close.
From venues and festivals we look after
Next step: the onboarding audit
Confirm by 19 February and we'll start the code audit on 1 March, seven weeks before the line-up drop. We'd need repository and hosting access by then.
Prepared by
Rhian Pryce Co-founder, Halfspace
2 Mount Stuart Square, Cardiff CF10 5EE rhian@halfspace.studio
For approval by
Elin Dafydd Festival Director, Glanmor Festival
Gethin and I can come to you in Swansea on Thursday 11 February if it's easier to talk it through.
Start the care plan on 1 March
By confirming, you agree to the plan selected above, Care Plus at 3,960 GBP a month plus VAT, for twelve months from 1 March 2027, then rolling on 60 days' notice. We invoice monthly in advance and book the onboarding audit for the first week.